This cluster covers a range of elements, including understanding another's emotions, experiences, and values, as well as the capacity to provide suitable responses (Līce, et al., 2023). The development of emotional intelligence includes factors that reduce stress, such as conflict moderation, fostering understanding and relationships, and promoting stability and harmony, benefiting both individuals and organizations.
According to Goleman, D (2005), studies show that people who understand and manage their own emotions well, as well as navigate and respond effectively to the emotions of others, have various advantages in all aspects of life.
Sala et al., (2020) as cited in Līce, et al., 2023), argue that empathy is the basis of comprehending and connecting with others on an emotional level. It is the capacity to be aware of someone's emotions. Emotional intelligence, connected with empathy, enables effective communication, interaction, and collaboration. This mixture equips individuals with the tools to navigate complex social dynamics, fostering a balanced work environment and promoting fruitful teamwork.